Terms & Conditions

Definitions

“Surf Star Morocco” or “we” applies to the SARL Registered Moroccan Company “Surf Star Morocco SARL” and their staff.
The “customer”, “you”, “guest” or “guests” applies to the person/s who will or have already booked any services provided by Surf Star Morocco SARL.

Insurance

The guest agrees that they are in good health and fit for surfing, yoga and all other activities organised by Surf Star Morocco. If there are any medical situations, allergies or any other elements which may affect the surfing ability of the guest, the guest MUST tell Surf Star Morocco before arrival or as soon as they arrive at Surf Star Morocco.
Although we will do our best to take care of you when with Surf Star Morocco, Guests are responsible for taking care of their own health and it is highly recommended that guests purchase Comprehensive Travel Insurance for the entire period of their stay in Morocco including the sport of Surfing.
Guests agree that they must listen carefully to the instruction of the surf and yoga coaches at all times. This is for the safety of the guest and other people. We will give you advice to avoid injury but guests also accept that accidents happen when surfing and that Surf Star Morocco is not responsible in any way for any injury, death or loss or damages of belongings.
It is the guests’ responsibility to avoid sunstroke by drinking plenty of bottled water (not tap water), and wearing sun-cream, hats and sunglasses as needed for the guest. It is not advised to drink tap water in Morocco. Accommodation for Surf Star Morocco is held at the Surf House Morocco a registered Moroccan Company.

Refunds Policy

Although Surf Star Morocco will do their best to take guests to the best places to surf, we are not at all responsible for surfing conditions. In the rare event that there are unsuitable surfing conditions for example a flat day, rain or wind; the customer is not owed a refund for Surfing, Yoga or any other activities provided or organised by Surf Star Morocco. We will however provide alternative activities such as showing surf videos, or providing a cultural excursion such as visiting the Agadir Souk Markets. Our team strive to keep guests happy.
Surf Star Morocco cannot offer refunds should guests or staff members become ill but we promise to do the best we can to offer the guest alternative activities or instructors of a similar standard to the Surf Star Morocco team.
If a guest acts in an irresponsible/unkind/violent way towards equipment, accommodation or persons, Surf Star Morocco have the right to ask them to leave immediately without a refund. In this event, it is the decision of Surf Star Morocco if a refund may be given or not. Should a guest create difficulty/unkindness to another guest or staff member, Surf Star Morocco have the right to immediately ask the accused person to leave without a refund. If a person brakes equiment or items belongings owned by Surf Star Morocco or their partners, the guest will pay the full amount of a replacement or repair.

Changes to Bookings

Should a guest wish to change their travel plans, dates, times, activities booked or packages at any time, it is at the discretion of Surf Star Morocco whether or not the change is acceptable and whether a change in payment is also acceptable. If a booking has been confirmed by Surf Star Morocco, the payment in full is then due immediately on arrival to Surf Star Morocco.
Surf Star Morocco has the right to change your accommodation at any time or for the duration of your stay. This will be of equal standard or higher, chosen by Surf Star Morocco as suitable accommodation. Surf Star Morocco will try our best to inform you of any changes to your accommodation prior to your arrival, however we do not need to.
Surf Star Morocco packages cannot be shared by more than the number of persons booked.
If there is a change in currency exchange rates between the time of booking and the time of payment on arrival to Surf Star Morocco, we have the right to increase the payment amount.

Lost, Stolen and or Broken Belongings, accomodation items or Equipment

Our team are very aware of your safety both in and out of the water. We promise to do our best to guide you to safe surf spots and locations. Guests agree that it is their responsibility and not Surf Star Morocco’s, to take care of their valuables at all times. Surf Star Morocco accepts no responsibility for belongings of guests if, in the unlikely event that they are broken or stolen. We recommend that you take care of your valuables at all times.
If a surfboard/wetsuit or item which belongs to Surf Star Morocco is broken by a guest, it is at the discretion of Surf Star Morocco whether or not the guest should pay for the repair or replacement of the item. Surf Star Morocco will assist in showing guests how to care for the equipment. Guests should take care of the equipment of Surf Star Morocco.
Any activities, meals or accommodation booked with Surf Star Morocco must be paid for on arrival. In the event the guest cannot pay on time there may be an additional fee decided by Surf Star for late payments.
Should guests break equipment they must pay the full amount for a replacement of that item/items. This will be chosen by the Surf Star Morocco manager.